CUSTOM D’or Jewel Tone CLASSIC Edition Mah Jong Tiles PRE-ORDER 6 MONTH ESTIMATED MINIMUM PRODUCTION TIME ©2023 Club Mah Jenn

All sales are conclusive; therefore, returns, cancellations, refunds, or credits are strictly prohibited under any circumstances. Furthermore, delays in the estimated availability of products do not justify a refund. Our offerings consist of custom, high-end, bespoke items, necessitating an anticipation of a waiting period, as exceptional products require time to craft. You should be prepared for a longer wait than you might ideally prefer.

Delivery timelines are approximations and may encounter changes or delays. Following fulfillment, an email will be dispatched to you containing a tracking number for your shipment.

New Expedited International Shipping Option 

By selecting this option at checkout, your item will be shipped independently from the rest of the finished production, which will proceed via regular sea shipping to our warehouse. This expedited service allows us to ship your set of tiles or racks via air express, a significantly faster and premium shipping option that is not available for large volume shipments.

Please note that this shipping option does NOT reduce the estimated production time of the actual product. Instead, it expedites the shipping time to our warehouse, beginning once the items collectively ship from our manufacturer. Consequently, this option enables us to fulfill your order 2-4 weeks faster than if it were sent via our standard shipping service, following successful production inspection and shipping from our manufacturer’s warehouse.

All products will be maintained until all items are in stock before orders are processed and sent out. In the event that you prefer items to ship separately upon their individual availability, we recommend creating a separate order.

All claims for damages and defects must be reported within 24 hours of receipt. Please save all packaging and email pictures to info@clubmahjenn.com . We will of course rectify any reasonable issue and send any replacement racks or sets whichever is appropriate to each individual case.

Given that our tile set orders are meticulously hand-packaged, there may occasionally be instances of mispackaging, leading to either surplus tiles or shortages. We kindly request that you thoroughly inspect all packaged tiles prior to removing them from the plastic. Should you encounter any discrepancies, please reach out to us via email, accompanied by photographs of the issue. We will endeavor to provide you with the correct pieces and reimburse shipping costs for returning tiles or full sets, as instructed.

It is important to note that claims regarding tile shortages cannot be honored if the packaging has been discarded. Each set is packaged in blocks, allowing any shortages to be easily discernible. Since these sets are carefully hand-packaged and rigorously inspected upon arrival at our warehouse, significant discrepancies are exceedingly unlikely.

In the event that you misplace one or two tiles, we encourage you to be forthcoming with us, and we will strive to assist you in obtaining replacements. We believe that no one should possess an incomplete set and be compelled to use blanks.

Damage to the decorative and attractive magnetic box is not considered a coverable issue if it sustains damage during transit. While this is regrettable, the box serves solely to protect the tiles and is not an essential component of the product. There will be no refunds, credits, or replacements for any damage to the packaging. Only the tiles themselves are insured and covered against loss or damage during the shipping process.

Any claims related to damages and losses concerning products purchased from our select retail partners should be directed to them. We are not liable for any issues associated with items not acquired directly from our official Shopify store at www.clubmahjenn.com. The retail partner from whom you purchased our product will be responsible for addressing any legitimate claims and resolutions with us directly. Club Mah Jenn does not guarantee or warranty any products bought through third-party vendors and does not adhere to their individual return and claims policies.

You can find a list of our authorized retail partners on the Wholesale & Retail Partner page of our website. These vendors are the only ones authorized to sell authentic Club Mah Jenn products. Club Mah Jenn is not responsible for any misconduct or issues that may arise from purchases made through them or any other third-party vendor. We do not sell our products on Temu, Alibaba, Amazon, or any other third-party platforms. Any items claiming to be our products on these platforms are fraudulent, and we strongly recommend against making such purchases.

Please be informed that owing to the bespoke nature and exclusive scarcity of our collection, all transactions are final and irrevocable once confirmed. Refunds and exchanges are unequivocally unavailable. Delivery timelines are provided solely as estimates and should be regarded as such.

Any concerns regarding products purchased from our select retail partners must be addressed directly with them. We are not liable or responsible for any issues related to items not bought directly through our official Shopify store at www.clubmahjenn.com.

You can find a list of our authorized retail partners on the Wholesale & Retail Partner page of our website. These vendors are the only entities permitted to sell genuine Club Mah Jenn products. Club Mah Jenn is not responsible for any misconduct or problems that may occur with purchases made through them or any other third-party vendor. We do not sell our products on Temu, Alibaba, Amazon, or any other third-party platforms. Any items claiming to be our products on these platforms are fraudulent, and we advise against making such purchases.

Kindly be aware that our website images undergo professional enhancement, which might result in minor variations in color and texture compared to the actual product. 

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